Frequently Asked Questions
How long do I have access to course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
Can I get a refund?
I don’t offer refunds on digital products but I am happy to answer any questions that you haven’t found answered above via email.
What is the currency?
The course is priced in USD.
What is the time commitment?
The course will take a 3 - 5 hours a week to complete each module, including homework. The last two modules are the longest, and will require a few weeks to get through. You can go at your own pace! You'll get immediate access to all modules when you enroll. Each bonus replay of the live coaching sessions is approximately an hour in length as well, if you want to watch those to add to your experience.
Am I too advanced for this course? Or am I too much of a beginner?
The course is designed to work to add value to eCommerce entrepreneurs at many different levels. We cover the fundamentals of email marketing (often missed by even successful stores!) through to more advanced techniques.
If you’re doing under $25k a month in revenue and have an email list, I can confidently state that you’ll find massive value out of this course.
Will you cover off all the how-to’s for setting up the tech portion of email marketing?
Tech for email marketing is covered off at a high level, however, I decided to focus on a deep dive into the strategy and planning (which is harder to do, and harder to google). I know that you’re a savvy entrepreneur, and you’ve gotten this far by figuring it out on your own, so if you’re ever stuck on a tech issue, just remind yourself, as Marie Forleo says, “Everything is figureouttable”. My go-to’s for tech are direct to the software provider, Google and then Facebook groups.
Do you guarantee and increase in sales after taking this course?
No. It’s impossible to know how many students will implement the work (though I do my best to make it as actionable as possible!). The reality is from many years in coaching and course creation is that you get what you put into it. There are so many variables at play, and I’m not big into making claims that I can’t back up. What I do know is that I’ve used these exact techniques I’m teaching to take my online sales from $0 to multi-millions in revenue annually. Our email represents 30-40% of our sales, so that’s a really good track record!
Are there any additional taxes for US or Canadian residents?
No additional taxes apply as Teachable cannot remit HST/GST for Canadians. Therefore your receipt will not have the tax broken down. If you need a receipt with taxable HST/GST charged, please email [email protected] prior to purchasing for a separate purchase link.
Do you charge VAT taxes for EU customers?
As all courses are sold B2B, we are not required to register for VAT taxes so VAT taxes will not be charged on your invoice. We use the reverse charge facility whereby the purchasing business is required to remit the VAT tax on their own behalf. Please input your VAT # on the receipt, and we have the receipt noting "Reverse Charge". We cannot provide a line by line VAT breakdown.